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KEMP Professional Services

Your Key to Success

The KEMP Professional Services team provide expertise and insight to ensure the rapid and issue-free deployment of application delivery resources. KEMP evaluates, plans, designs and implements your application delivery environment with a personalized service that brings the experience of over 40,000 implementations to your deployment.

With KEMP Professional Services, the engagement is scheduled with a KEMP engineer who will analyze your requirements and define an agreed statement of work to configure and optimize your application delivery services such as load balancing, web application firewall and edge security authentication for your specific workloads. This approach saves significant amounts of time in the critical bring-up phase of a deployment and is backed by priority Tier 3 Support throughout the entire engagement. Beyond reducing initial deployment overhead, KEMP goes on to ensure that administrative staff receive a full transfer of information relating to their configuration so they are fully prepared to maintain the environment.

Benefits of KEMP Professional Services?

  • Quicker deployments
  • Guaranteed best practice configuration
  • Priority Tier-3 support during engagement and go live
  • Reduce cost by using trained application deployment experts
  • Enhance internal skillsets

KEMP Professional Services greatly simplify and accelerate application delivery deployments in a wide range of scenarios including cloud migration and implementation of highly available services. It ensures correct implementation and ongoing quality of service by applying best practices and by drawing on the expertise of the KEMP engineers in a wide range of workload scenarios.

KEMP Professional Services offer pre-defined levels of engagement or optionally we can customize the engagement to meet unique requirements. All engagements provide a defined statement of work after the initial assessment and pricing is fixed for the work defined regardless of duration. This means that costs are visible up-front and that the engagement is task focused and not time constrained.

Professional Services Portfolio

Professional services are offered as 3 pre-defined tiers or as a custom engagement. This means that costs are visible up-front and that the engagement is task focused and not time constrained.

  Professional Services Engagement Tier
Service Express Core Advanced
Engagement Window 5x8 24x7 24x7
Deployment Pre-Assesment
Initial Configuration and Setup
Workload Configurations 1 5 10
LoadMaster™ Deployments 2 4 8
Introduction to KEMP
Knowledge Transfer
Tier 3 Support during UAT -
Tier 3 Support during Cutover -
GEO Configuration -
KEMP 360 Central™ Configuration -
Workload Validation -
Migration from Existing ADC Deployments - -
Documentation of Deployment - -
1 Year Free of KEMP 360 Vision™ - -
SSL/TLS Security Assessment - -
Hybrid Deployment Support - -
SDN Load Balancing - -

Service Definitions

Service Definition
Engagement Window Express is available during normal working hours (5x8). Core and Advanced tiers are available 24x7.
Deployment Pre-Assessment Define scope of project, scale of applications, and required configuration. Scope of project will be itemized in agreed Statement of Work.
Initial Configuration and Setup Best practice configuration of LoadMaster (including HA and Cluster). Confirm operation of failover service availability. Best practice global configuration. System wide logging and monitoring configuration.
Application Workload Configuration Application specific configuration Deployment validation
Introduction to KEMP KEMP ID Creation, Help Center and Community Overview, Security and Product notifications, Account Manager Introduction
Knowledge Transfer Training on administration and general maintenance. Networking and traffic flow training.
Tier 3 support during cutover Services Engineer availability (as per engagement window) during cutover of services to production.
Tier 3 support during UAT Support up to 2 weeks (elapsed) of user acceptance testing
GEO Configuration Build and synchronize GEO configurations spanning across multiple sites. Verify testing of configuration during UAT.
Workload Validation Validate each element of workload configuration is functioning as expected. Create customized template for configuration.
KEMP 360 Central Configuration Deploy and configure KEMP 360 Central in a virtual environment to manage newly deployed LoadMaster instances.
Migration from existing ADC Deployments Migration of basic Virtual Service configurations from a range of vendors*. Windows NLB, HAproxy, AWS Elastic LB, F5 Big-IP LTM, Citrix Netscaler Nginx, Azure Load Balancer, Azure Application Gateway Azure Traffic Manager, Riverbed StingRay, Riverbed SteelApp, Riverbed Traffic Manager. * 3rd Party products and services referenced may be registered trademarks or trademarks of the relevant parties in the United States and/or other countries.
Documentation of deployment Documentation of deployed environment and configuration.
1 Year Free of KEMP 360 Vision™ Free 1 year of KEMP 360 Vision on all devices in deployment.
Security Assessment Define customized cipher sets and security stance to meet SSL Labs ‘A’ rating.
Hybrid Deployment Support Deployment of LoadMasters to include Azure AD environment. Site to site VPN from LoadMasters on premise and in cloud.
SD Load Balancing SDN load balancing configuration for Virtual IPs