LoadMaster 360 Professional Services

Service Details

LoadMaster 360 Professional Services (NM-1D99-1000) (“Services”) are designed for Customers new to the LoadMaster 360 product. Include up to 1 hour of remote English-speaking Progress Professional Services resource time (Sr. Principal Practice Consultant level) to provide you with advice and assistance on any or all of the tasks listed below:

Pre-requisite Checklist

Pre-requisite Checklist: Outline pre-requisites for LoadMaster 360.

LoadMaster 360 Onboarding

This engagement includes a review of LoadMaster 360 and its potential benefits for your environment. Below are some of the tasks that we will perform in this engagement:

• Adding an existing LoadMaster to LoadMaster 360.
• Navigation of menus and reviewing statistics using the demo mode.
• How to map an application for accurate and up-to-date monitoring.
• How to review user and WAF insights.
• Full review of the Incidents Center.
• How to view and create dashboards for monitoring your environment.
• How to manage usage and billing for pooled subscriptions.

The Services are subject to the terms and conditions of the Professional Services Agreement set forth at https://www.progress.com/legal (“Agreement”). Service Provider will be the Progress entity that accepts and processes the order for the Services and may be referred to in the Agreement and herein as “Service Provider”, “we”, “us”, or “our”; Client will be the individual or entity for whom the Services are being ordered and may be referred to in the Agreement and herein and therein as “Client”, “you”, or “your”.

You will have 6 months from our invoice date (please note that if you are purchasing through a reseller/distributor, this will be the date of our invoice sent to the entity ordering the services from us) to make use of the 1 hour of service purchased, and any unused hours at the end of said period will expire. If the 1 hour of service are fully depleted and additional Progress Professional Services resource time is required to assist you with the completion of any of the tasks outlined above, then such additional time will be subject to a separate purchase. A resource will be assigned to the project and will engage during their local business hours’ time zone.

The Services will be delivered by us or our Affiliate remotely unless otherwise expressly agreed in writing by an authorized representative of Service Provider or its Affiliate. If we or our Affiliate, as applicable, agrees to provide all or any portion of the Services at your location, you will reimburse us or our Affiliate for any and all actual expenses incurred in performing such Services including travel and living expenses, in accordance with the terms of the Agreement.