Top Reasons Why You Should Renew Your Support Subscription Today
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It Is Critical to Maintain Your Application Security
Securing your network and the application delivery chain is critical to maintaining applications without compromising availability and performance. An active LoadMaster support subscription reinforces your security strategy so you can deliver high-performing applications that are reliable and resilient. We are continually enhancing and improving LoadMaster. We have made important updates that include:
- WAF Engine Updates in line with ModSecurity recommendations
- The “FIPS Cipher Set” has been refined to ensure only the most secure Ciphers are utilized
- Command Line Interface (CLI) Privilege Escalation exploit has been closed
- Enhancements to the Certificate Chain of Trust for UI Authentication
All customers under current support subscription can download the latest releases. You can view the latest security-related discussions in the Security Updates section of the Support Portal.
Upgrading to the Latest Release Delivers Loads of New Features
Renewing your support subscription allows you to take advantage of all the latest functionality (as well as bug fixes) provided in LoadMaster updates. In the last few releases, we have introduced an intuitive and modern interface for LoadMaster along with many new capabilities:
- Web Application Firewall (WAF) Logging: Splunk HEC Integration
- Enhanced and automated certificate management to support LetsEncrypt and DigiCert as an ACME Certificate Authority (CA)
- Global Server Load Balancing (GSLB) updates including BIND update, EDNS
- Client Subnet and info/troubleshooting page
- Enhanced UI for virtual service sorting and filtering
See this support site article for a list of features delivered in LoadMaster releases.
Because the Service Is So Much More Than Just Support Tickets
Yes, it’s important to have a team of support engineers there for you when you’re faced with a technical issue you can’t resolve. But tech support is not just there for you when things go wrong. We aim to maintain customer satisfaction and help our customers gain the most benefit from LoadMaster. With a current standard support subscription, you receive:
- Immediate access to a support engineer
- Unlimited and quick response to support requests
- Invitations for early access to product beta programs
Exceptional Technical Support rated 4.8/5
“Their support team is top-notch. The very few configuration issues we’ve run into, they’ve been able to take care of the same day. They are outstanding and knowledgeable.”
“Effortless integration, Exceptional Support”
“Kemp provides excellent support and a great bang for your buck”
G2 ReviewsSo You Do Not Lose Functionality
Your Enterprise and Enterprise Plus Support Subscriptions include functionality such as Edge Security Pack (ESP), Single Sign-On (SSO) and Web Application Firewall (WAF). Without a valid Support Subscription, you lose the power and benefits of these features as well as live feeds (IP Blacklists and Reputational Information) of security insights to ensure that your applications are protected.
Keeping a current subscription means continued use of these critical LoadMaster features.
When You Renew, Consider Adding These Extensions for LoadMaster
Extended 24x7x365 Support
Why limit your access to our outstanding support team? For round-the-clock global assistance instead of the weekday business-hour support that comes with the Standard subscription tier, you can easily upgrade to our Enterprise or Enterprise Plus subscription tiers. These tiers give you access to support services whenever you need them and come with additional security and load-balancing capabilities as well.
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Progress LoadMaster 360
As a cloud service, LoadMaster 360 provides a single interface to simplify how you manage application delivery performance, security and configuration in relation to your LoadMaster workloads. LoadMaster 360 provides you with the controls and immediate insights necessary to help ensure applications are performing as expected.
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Web Application Firewall (WAF)
The Web Application Firewall helps to protect your custom and off-the-shelf applications from common vulnerabilities, such as SQL injection and cross-site scripting (XSS). As part of your network infrastructure, the WAF helps deliver in-depth defense for your web servers, website, and applications from the ever-changing threat landscape. This capability is available with the Enterprise Plus subscription tier.
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