Professional Services Audit
Audit Services Portfolio
Progress Kemp's audit service ensures customers not only receive the latest best practice configuration updates, but also ensure administration teams can refresh or extend their knowledge with the inclusion of additional training.
Basic Audit Service
The Basic Audit Service is designed to validate configurations, extend knowledge, and to identify optimization needs.
Features
- Account Optimizations
- Company Review
- Global LoadMaster Optimization Documentation
- Virtual Service Optimization Documentation
- Knowledge Transfer
Advanced Audit Service
Taking things a step further, an Advanced Audit Service provides all of the features of a Base Audit Service coupled with configuration rollout support.
Features
- Basic Audit Service
- Cutover to defined best practice configuration
- Documentation of new best practice configuration
Feature Definitions
| Features | Definition |
|---|---|
| Account Optimizations | Create and confirm a Kemp ID with an email address or distribution group. Explain "My Inventory" and demonstrate its usage. Follow appropriate sections in the Help Center that pertain to configuration. Training on how to create a Support ticket. |
| Company Review | Introductions to Key Stakeholders of the LoadMaster Discuss company architecture, locations, DC locations, company size, etc. Discuss LoadMaster presence in the company and the past issues. Discuss what firmware to the most appropriate firmware for bug fixes, feature enhancements, and security patches. |
| Global LoadMaster Optimization Documentation | WUI Session Management SSL Properties HA and Interface/Network Configuration External Logging and Monitoring User Rights Management/AAA Reoccurring Backup of Configuration NTP, MOTD, Local Hostname Configuration Automatic WAF rule and GEO IP Reputation List updates (if applicable) Kemp 360 Central Configuration for Centralized LoadMaster Management |
| Virtual Service Optimization Documentation | Virtual Service Standard and Advanced Configuration SSL Configuration Health Checks Global and Per VS HTTP Optimizations ESP Configuration GEO Configuration Routing and Network Configuration Content Rules Identify Excess Unnecessary Configuration |
| Configuration Rollout | Cutover to defined best practice configuration in documentation. Create new documentation for new best practice configuration. |