Kemp Coronavirus (COVID-19) Response

To all Kemp customers and partners,

Like all of you, Kemp is closely monitoring and responding to the developing coronavirus disease (COVID 19) outbreaks. The health and wellbeing of Kemp’s employees, customers and partners is our primary concern. As such, Kemp Senior Management are monitoring the situation daily and heeding the advice of relevant authorities. As the situation develops, we are utilizing our ISO 9001 Business Continuity Plan (BCP) and acting accordingly. Our BCP is designed to respond to unexpected events like this in an efficient and timely manner. Our most recent BCP test was completed satisfactorily earlier this year.

Our priorities in a rapidly changing health situation like this are to:

  • Ensure the safety of employees and visitors in our offices and facilities
  • Mitigate threats or minimize the damage threats can cause
  • Have advanced preparations to ensure that critical business functions can continue
  • Have documented plans and procedures to ensure the quick and effective execution of recovery strategies for critical business functions

Specifically, in this current case, we have taken a number of proactive steps to safeguard our people and minimize business disruption to our customers and partners. These measures include, but are not limited to:

  • Regular education and communication to staff
  • Cancellation of any non-essential travel, especially travel to high impact locations
  • Temporary closure of Kemp facilities in high impact locations and relocation / telecommuting of Kemp employees in said locations
  • Good hygiene practices through notices in and around all our sites
  • Remote working practices where necessary for all business functions
  • Working with our partners to minimize the supply chain impact on our customers
  • Fast tracked manufacturing to mitigate potential impact to inventory and supply chain management

We anticipate there will be some impact to component lead times for hardware, though currently we are seeing very minimal issues. We have taken the necessary actions to ensure all orders and projected demand will be fulfilled.

As of the date of this statement there is no significant impact on Kemp’s ability to supply products or to provide support services to our customers including advanced replacement logistics. Our systems and infrastructure remain robust and we have business continuity / disaster recovery plans in place for all eventualities.

We are confident in our ability to respond to these challenges, but sincerely apologize for any unforeseen disruptions.

Ray Downes
Kemp Technologies

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