Epic EHR Load Balancing with Progress Kemp LoadMaster

Boost EHR availability, improve staff productivity and strengthen operational resilience.

Why Load Balancing Matters for Epic

Healthcare organizations rely on Epic to support patient care, clinical documentation, scheduling, orders, results management and operational workflows. Clinicians and staff need fast, consistent access to patient information to deliver high-quality care and maintain productivity.

As healthcare systems grow, application demand increases across hospitals, clinics and remote locations. The Progress® Kemp® LoadMaster® solution helps Epic remain responsive, available and resilient for healthcare organizations by intelligently managing application traffic and supporting business continuity.

Reliable Application Delivery for Epic

Epic environments support a wide range of clinical and administrative functions that healthcare organizations depend on every day. Application downtime or performance issues can impact both patient care and operational efficiency.

The LoadMaster solution helps organizations deliver a reliable Epic experience through intelligent traffic management, health monitoring and high availability capabilities.

Simple to Manage

Deploy and manage application delivery services through a centralized platform that simplifies operations and reduces administrative overhead.

Better Value

Achieve enterprise-grade availability, performance and scalability without the complexity and cost often associated with traditional ADC solutions.

World-Class Support

Leverage the expertise of the Progress support organization to help optimize application delivery and maintain critical healthcare services.

How LoadMaster Supports Epic Availability and Performance

The LoadMaster load balancer provides intelligent application delivery and traffic management designed to help healthcare organizations improve Epic availability, performance and operational resilience.

Improve System Availability

Help clinicians and staff maintain access to critical patient information and workflows during infrastructure failures and maintenance activities.

Deliver Consistent User Experience

Distribute workloads across available resources to support responsive application performance.

Strengthen Business Continuity

Reduce downtime and improve resilience through health monitoring, failover capabilities and high-availability deployments.

Scale as Your Practice Grows

Support increasing numbers of users, facilities and patient interactions without sacrificing performance.

Support Clinical Productivity

Help provide dependable access to charting, scheduling, orders, results and documentation workflows.

Simplify Infrastructure Operations

Centralize application delivery services and reduce operational complexity across healthcare environments.

Key LoadMaster Capabilities for Epic

High Availability

Reduce single points of failure by deploying the LoadMaster solution in a highly available configuration that supports uninterrupted access to critical applications.

Intelligent Load Balancing

Distribute user requests across multiple application resources to help optimize performance, improve resource utilization and maintain a consistent user experience.

Application Visibility and Analytics

Monitor LoadMaster instances, virtual services and application health from a centralized platform. The LoadMaster 360 solution helps healthcare IT teams identify issues faster, simplify troubleshooting and proactively maintain reliable access to Epic.

Security and Access Management

Help protect access to Epic through SSL/TLS encryption, pre-authentication, Single Sign-On (SSO), Active Directory integration and granular traffic control policies, including WAF protection.

Application Health Monitoring

Continuously monitor backend application services and automatically direct users to healthy resources if issues are detected.

Zero-Downtime Maintenance

Perform planned maintenance and upgrades with minimal disruption by gracefully directing traffic to available resources during infrastructure changes.

Site Resilience and Disaster Recovery

LoadMaster Global Server Load Balancing (GSLB) intelligently directs users to the healthiest available Epic deployments, helping maintain application availability during site outages, maintenance events or unexpected disruptions. Automated site failover and traffic steering help organizations strengthen disaster recovery readiness, support business continuity objectives and provide clinicians with reliable access to EHR systems when and where they are needed most.

Outcomes for Healthcare Organizations Running Epic

Healthcare organizations cannot afford prolonged disruptions to their EHR systems. The LoadMaster solution boosts resilience by:

Reducing infrastructure single points of failure
Supporting highly available architectures
Enabling automated failover
Improving disaster recovery readiness
Supporting multi-site deployments
Delivering access during maintenance events

Keep Epic Available, Secure and Responsive with LoadMaster

Epic serves as a foundational platform for clinical and operational healthcare workflows. The LoadMaster solution provides the application delivery services organizations need to keep Epic available, secure and performant.

By combining intelligent traffic management, health monitoring, high availability and disaster recovery capabilities, the LoadMaster load balancer helps healthcare organizations deliver a more resilient EHR experience for clinicians, staff and patients.

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Resources

Imperial College Healthcare NHS Trust Optimizes 24/7 Clinical IT Operations with Advanced Load Balancing Solution

Read Case Study

Keeping the Lifeline Open: Driving Availability, Security and Optimization in Healthcare IT with LoadMaster

Read Blog

Download a ready to use template for Epic applications

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Frequently Asked Questions

Why should I use Progress Kemp LoadMaster with Epic?

Epic supports clinical and operational workflows that require reliable, uninterrupted access. LoadMaster helps healthcare organizations improve application availability, distribute traffic efficiently and reduce the risk of disruptions that could affect patient care, staff productivity and operational performance.

How does the LoadMaster solution improve Epic availability?

LoadMaster continuously monitors backend application health and directs traffic only to available resources. If a server becomes unavailable, traffic is automatically redirected to healthy systems, helping maintain access to critical EHR services..

Can LoadMaster support large healthcare systems running Epic?

Yes. LoadMaster helps distribute traffic across application resources to support growing user populations, multiple facilities and increasing application demand while maintaining performance and availability.

How does LoadMaster improve the user experience?

By intelligently distributing workloads and eliminating bottlenecks, LoadMaster helps maintain responsive application performance for clinicians, nurses, administrative teams and other healthcare staff.

Does LoadMaster support disaster recovery strategies?

Yes. Through Global Server Load Balancing (GSLB), health monitoring and automated failover capabilities, LoadMaster helps organizations strengthen disaster recovery readiness and business continuity planning.

Can LoadMaster help simplify Epic infrastructure management?

Yes. LoadMaster centralizes application delivery services, provides health monitoring and offers visibility through LoadMaster 360, helping IT teams manage environments more efficiently.

Does LoadMaster improve security for Epic deployments?

LoadMaster supports secure application delivery through SSL/TLS offloading, Single Sign-On (SSO), Active Directory integration, pre-authentication and secure traffic management capabilities.

What business benefits can healthcare organizations expect?

Organizations can benefit from improved application availability, stronger operational resilience, reduced downtime, better user experiences and a more reliable healthcare IT infrastructure. These outcomes help support both patient care objectives and operational efficiency.