End of Life (EOL) Product Lifecycle Support Policy

Unless otherwise noted, Kemp Technologies will provide Hardware/Platform Maintenance and Operating System Software service and support for 5 years from the End-of-Sale date (see EoS product chart below).

OS Software Support

For the Operating Systems Software, for the five years following the end-of-sale date, Kemp will provide bug fixes, maintenance releases, workarounds, or patches for critical bugs reported. Note: it may be necessary to use software upgrade release to correct a reported problem.

Hardware Support

Spares, refurbished replacement units or replacement parts for hardware will be available for a period of 5 years from the end-of-sale date. Kemp will provide spares and replacement units in accordance with our Return Materials Authorization (RMA) process. In some cases the RMA unit shipped will be a previous equivalent model, and not be the current equivalent model as listed below.

Each new generation of hardware is slightly different from the previous generation. This table shows typical equivalent models based on common use cases. Please contact the Kemp Sales teams to discuss your specific requirements before making a purchase to help size your applications needs today.

Licensing Updates

Metered Enterprise Licensing (MELA) is End-of-Sale (EoS) effective January 3rd, 2025 and will be End-of-Life (EoL) effective November 30th, 2025. Please note that this change is not subject to the standard 5-year EoS to EoL period.

Bare Metal End-of-Life

The LoadMaster bare metal appliance is End-of-Sale (EoS) effective January 3rd, 2025. For existing customers, support for bare metal will continue till the End-of-Life (EoL) date.

Dell ECS Rebrand

Dell ECS is now Dell ObjectScale. To align with this change, we have introduced Progress Connection Manager for ObjectScale, replacing the ECS Connection Manager. Learn more about the Progress Connection Manager for ObjectScale here.

Below is a list of Kemp LoadMaster products that have reached End-of-Sale (EoS):