End of Life (EOL) Product Lifecycle Support Policy

End of Life (EOL) Product Lifecycle Support Policy

KEMP Technologies will provide Hardware/Platform Maintenance and Operating System Software service and support for 5 years from the End-of-Sale date (see EoS product chart below).

Hardware Support

Spares, refurbished replacement units or replacement parts for hardware will be available for a period of 5 years from the end-of-sale date. KEMP will provide spares and replacement units in accordance with our Return Materials Authorization (RMA) process.

OS Software Support

For the Operating Systems Software, for the five years following the end-of-sale date, KEMP will provide bug fixes, maintenance releases, workarounds, or patches for critical bugs reported. Note: it may be necessary to use software upgrade release to correct a reported problem.

Below is a list of KEMP products that have reached End-of-Sale (EoS):

Hardware Appliances

Model End-of-Sale (EoS) Current Equivalent Model
LM-2400 April/2016 LM-3000
LM-5000 April/2016 LM-5600
LM-R320 December/2015 LM-5600
LM-2600 July/2015 LM-3000
LM-3600 July/2015 LM-4000
LM-5400 July/2015 LM-5600
LM-5300 April/2014 LM-5600
LM-2200 January/2014 LM-3000
LM-DR May/2012 LM-GEO
LM-5500 May/2012 LM-5600
LM-Exchange April/2011 LM-3000
LM-2500 April/2011 LM-3000
LM-3500 March/2011 LM-4000
LM-2000 March/2011 LM-3000
LM-1500 April/2009 LM-3000
LM-3620 February/2007 LM-4000

Virtual (VLM) Appliances

Model End-of-Sale (EoS) Current Equivalent Model
VLM-1000 April/2014 VLM-2000
VLM-100 November/2013 VLM-200
VLM-Exchange April/2011 VLM-200
VLM April/2011 VLM-2000