Kemp Technologies will provide Hardware/Platform Maintenance and Operating System Software service and support for 5 years from the End-of-Sale date (see EoS product chart below).
Spares, refurbished replacement units or replacement parts for hardware will be available for a period of 5 years from the end-of-sale date. Kemp will provide spares and replacement units in accordance with our Return Materials Authorization (RMA) process. In some cases the RMA unit shipped will be a previous equivalent model, and not be the current equivalent model as listed below.
OS Software Support
For the Operating Systems Software, for the five years following the end-of-sale date, Kemp will provide bug fixes, maintenance releases, workarounds, or patches for critical bugs reported. Note: it may be necessary to use software upgrade release to correct a reported problem.
Below is a list of Kemp products that have reached End-of-Sale (EoS):
|Model||End-of-Sale (EoS)||Current Equivalent Model|