End of Life (EOL) Product Lifecycle Support Policy
KEMP Technologies will provide Hardware/Platform Maintenance and Operating System Software service and support for 5 years from the End-of-Sale date (see EoS product chart below).
Hardware Support
Spares, refurbished replacement units or replacement parts for hardware will be available for a period of 5 years from the end-of-sale date. KEMP will provide spares and replacement units in accordance with our Return Materials Authorization (RMA) process.
OS Software Support
For the Operating Systems Software, for the five years following the end-of-sale date, KEMP will provide bug fixes, maintenance releases, workarounds, or patches for critical bugs reported. Note: it may be necessary to use software upgrade release to correct a reported problem.
Below is a list of KEMP products that have reached End-of-Sale (EoS):
Hardware Appliances
| Model | End-of-Sale (EoS) | Current Equivalent Model |
|---|---|---|
| LM-2400 | April/2016 | LM-3000 |
| LM-5000 | April/2016 | LM-5600 |
| LM-R320 | December/2015 | LM-5600 |
| LM-2600 | July/2015 | LM-3000 |
| LM-3600 | July/2015 | LM-4000 |
| LM-5400 | July/2015 | LM-5600 |
| LM-5300 | April/2014 | LM-5600 |
| LM-2200 | January/2014 | LM-3000 |
| LM-DR | May/2012 | LM-GEO |
| LM-5500 | May/2012 | LM-5600 |
| LM-Exchange | April/2011 | LM-3000 |
| LM-2500 | April/2011 | LM-3000 |
| LM-3500 | March/2011 | LM-4000 |
| LM-2000 | March/2011 | LM-3000 |
| LM-1500 | April/2009 | LM-3000 |
| LM-3620 | February/2007 | LM-4000 |