Onboarding Service

Progress^® Kemp^® LoadMaster^® Onboarding Professional Services provides 4 hours of remote consulting delivered by the Professional Services team. This service is specifically designed for pre-production optimization and best-practice validation for overall deployment success. 

The Services are subject to the terms and conditions of the Professional Services Agreement set forth at https://www.progress.com/legal (“Agreement”). Service Provider will be the Progress entity that accepts and processes the order for the Services and may be referred to in the Agreement and herein as “Service Provider”, “we”, “us”, or “our”; Client will be the individual or entity for whom the Services are being ordered and may be referred to in the Agreement and herein and therein as “Client”, “you”, or “your”. Any defined terms referenced but not defined herein will have the meaning as set forth in the Agreement.

You will have 6 months from our invoice date (please note that if you are purchasing through a reseller/distributor, this will be the date of our invoice sent to the entity ordering the services from us) to make use of the 4 hours of service purchased, and any unused hours at the end of said period will expire. If the 4 hours of service are fully depleted and additional Progress Professional Services resource time is required to assist you with the completion of any of the tasks outlined above, then such additional time will be subject to a separate purchase. A resource will be assigned to the project and will engage during their local business hours’ time zone.

The Services will be delivered by us or our Affiliate remotely unless otherwise expressly agreed in writing by an authorized representative of Service Provider or its Affiliate. If we agree or our Affiliate agrees, as applicable, to provide all or any portion of the Services at your location, you will reimburse us or our Affiliate for any and all actual expenses incurred in performing such Services including travel and living expenses, in accordance with the terms of the Agreement.