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FAQs

• How do I create separate LM user account?
• How to set up user accounts?
• How to reset a KempID password?
• What is the difference between “online” and “offline” licensing?
• How to set up user accounts using Certificates?
• I cannot remember the password to my 'bal' user, is there a way to reset the password?
• Where can I find my serial number/Machine ID?
• How do I find my access code on the WUI of a LM?
• How to get a KempID?
• How to set up user accounts using LDAP?
• I cannot remember the password to my administratively created user, is there a way to reset the password?
• When I reboot my VLM, I cannot get access to my VS or Config and it is asking me for a Licence?
• How to set up user accounts using Radius
• How to update the license on a LoadMaster?
• Can I use offline licensing with a Free LoadMaster?
• How to backup the loadmaster via SCP?
• How to backup the loadmaster via FTP?
• How to backup the loadmaster automatically?
• How to backup and restore the LoadMaster certificates?
• How to backup and restore the loadmaster configuration?
• Automated backup
• How do I setup my Auto-Backup on my LM?
• How do I upload my configuration from my Master unit to my Slave unit?
• Why can’t I access my real servers using RDP?
• What does Transparency mean?
• For transparency, I have my real servers pointing to my LM. How do I get access to my real servers via RDP?
• What is L7 Transparency and why doesn't my virtual service work when it is enabled?
• What Load-Balancing scheduling methods are available on the Kemp LoadMaster?
• Why is the traffic to a Least Connection service unbalanced?
• What are some pitfalls regarding Adaptive Scheduling
• What is Port Following and how can I set it up?
• When setting up my scheduling method to adaptive agent, is the any requirements needed in-order for this to work?
• What if I do not want to balance my servers, but I would like the LoadMaster to provide tiered server redundancy?
• how to setup syslog?
• how to setup email logging?
• What is a Reverse Proxy?
• Disable Real Server
• How does drain time connections work?
• Add Radius server to the Load Master
• SSH access
• Enable L7 transparency
• Enable Extra Ports
• Add port 80 redirect.
• How to Enable SNMP on the Kemp LoadMaster
• What are the network deployment options on the Kemp LoadMaster?
• Is there a way to add two or more ports in one Virtual Service?
• I want to use the IPS Feature, what IPS rule set is used by the Kemp LoadMaster?
• What VLAN trunking protocol is use on the Kemp LoadMaster?
• How many VS's can you setup on the Kemp Hardware LoadMaster?
• Do Kemp Provide Built in ASIC-enabled hardware SSL Acceleration?
• Can my LoadMaster support 4k/4096 bit SSL certificates?
• How can I reset my LoadMaster to factory defaults?
• I would like to create VLANs on eth0, what is the best way to do so?
• Can I restore backups from one model to another?
• I would like to increase the throughput for traffic going to and from my virtual service. Does the LoadMaster support interface bonding? How would I set this up?
• I would like to use a different interface/IP address for my WUI access, is this possible?
• Can I configure the LM interfaces eth0 and eth1 of the same subnet?
• How do I add real servers that are on a subnet that will not be directly connected to the LoadMaster?
• How do I in enable the hover help on the LM?
• How do you add more interfaces to a VLM?
• How do I set my LM web management page to a different IP address?
• How do I get my LM error messages sent to my email?
• Can I access the shared WUI on multiple addresses?
• How do I setup a "Sorry Server" on the LM?
• Can I use one SSL certificate on my Virtual Service for deploying multiple domains?
• How can my LoadMaster help mitigate the impact of a DDoS?
• What kind of limitations will I face if I choose to use SSL pass through?
• My company hosts a website that uses HTTPS. I would like to lessen the burden on the servers by having the LoadMaster decrypt the traffic before it is sent to my server pool, is this possible?
• What does the SSL option re-encrypt do on a VS?
• What are the supported Hypervisor Platforms for a Kemp Virtual LoadMaster?
• Templates for the LoadMaster
• Does the Kemp LoadMaster come with support?
• What are the Advantages and disadvantages of Direct Server Return (DSR)?
• What is the HyperText Transfer Protocol (HTTP)
• How does healthchecking work?
• What is Drain Stop and when does it affect traffic?
• Why do my real servers come in and out of service frequently?
• How can I redirect the root of the webserver to a specific directory
• How can I redirect traffic from HTTP to HTTPS?
• Where can I specify real server check parameters for my virtual services?
• What is a simple way to redirect my http traffic to https?
• How do I know the current status of my LoadMaster’s support contract?
• What is the High Availability Protocol used on the Kemp LoadMaster?
• Do you recommend the active use of the feature "Switch to Preferred Server" within HA Parameters?
• How does VMAC work and how can it improve HA failover?
• Is there a way to change the interface that is used to send HA updates and persistency updates?
• I am on my HA pair’s WUI but I do not see any where to add a virtual service, certificate or check my usage statistics.
• How do I decide which interfaces to use for HA Checks?
• I initially purchased a single LoadMaster, but now I am interested in purchasing a second unit to arrange them in a high availability pair. Is this possible and what would be the easiest way to accomplish this?
• What do the colored boxes at the top my HA LoadMaster's WUI represent?
• How many IP addresses do I need to set up a HA-pair?
• What is the HA Virtual ID setting used for?
• I have a single LM unit and I just bought another single LM unit, how do I set up my units as a Ha-Pair?
• What does the HA timeout Value do?
• What does the option Switch to Preferred Server do?
• Log Message: kernel: __ratelimit: x callbacks suppressed
• Log Message: "EOF or Incorrect data received"
• Log Message: "Connection Failed - Failed SSL negotiation"
• Log Message: "Connection Failed - server unavailable"
• Log Message: "Timeout waiting for connection"
• Log Message: "Connection Failed - unreachable host"
• Log Message: "Timeout waiting for data"
• Log Message: L7: Real Server Connect attempt failed (x.x.x.x:p->y.y.y.y:p)
• Log Message: L7: Connection timed out (x.x.x.x:p->y.y.y.y:p->z.z.z.z:p)[0] (unconnected)
• Log Message: L7: Connection timed out (x.x.x.x:p->y.y.y.y:p->z.z.z.z:p)[0] (connected)
• Log Message: L7: Connection timed out (x.x.x.x:p->y.y.y.y:p-><nodest>)[0] (waiting for initial client request)
• LoadMaster_Host_Name
• Log Message: Cannot build symbol table - disabling symbol lookups
• How to see client’s IP address?
• How to reset password for a user account?
• How to reset password for user “bal”?
• License Disallows Any Further Software Updates?
• Issue with Outlook timeouts using MAPI
• Perform ICMP ping.
• Provide Log Files to support
• How do I display via Kemp command line all HTTP packets coming from Source x.x.x.x to Destination x.x.x.x IP address?
• How do I know what processes are running on my Kemp LoadMaster?
• Meaning of ‘Loading linux..Not enough Memory to load the specified kernel boot:’ error message
• How do I run a tcpdump on the Kemp LoadMaster Command line?
• What is the meaning of the following message in my Kemp LoadMaster logs (Mar 21 11:24:03 kmplb01 -- MARK --)?
• SMTP/IMAP/POP can’t get a banner message
• I can’t find the setting for Not Available Redirection
• My virtual service will be receiving a lot of traffic, in excess of 64,000 open connections. Is there anything I can do to avoid port exhaustion?
• How can I determine what features have been added and what bugs have been fixed from version to version?
• Is there a tool or feature on the LM where I can ping a client or IP Address?
• How do I find and send my backup and Log files on to support?
• How do I know what processes are using CPU on my Kemp LoadMaster?
• How to upgrade firmware?
• Can I upgrade from firmware X to the current GA firmware?
• Does my LoadMaster support the latest firmware?
• What is the recommended firmware?
• What firmware do I need to license a new subscription record?
• Do you have a list of publicly known bugs in your general available firmware releases?
• Rollback to previous version of the firmware on the load master
• If I upgrade the firmware on my LoadMaster but encounter problems, will I be able to revert to the previous state?
• How do I receive the latest firmware for my LoadMaster?
• When I attempt to upgrade the firmware on my LoadMaster, I receive the message " Update not permitted." How do I remedy this?
• How do I receive notification of the latest firmware upgrades?
• Update firmware.