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Frequently Asked Questions

Troubleshoot

How to reset password for user “bal”?

You can reset the bal account password by accessing the console and logging in with the following details:

User: pwreset

Password: 1pwreset

Note - Resetting the bal user password requires direct console access to the unit. This cannot be done using SSH. (this includes LoadMasters in cloud environments)

Once this is done, log in to the console menu using
User: bal
Password: 1fourall

Go to the following menu

Option 3. local administration

Option 1. set password

enter the current password “1fourall”
and your new password

If you reboot your unit without modifying the password from this default value, the system reverts back to the old password.

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