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Frequently Asked Questions

Troubleshoot

How do I find and send my backup and Log files on to support?

To generate a Backup, in the WUI:

  1. Click on System Configuration > System Administration > Backup/Restore
  2. Click the Create Backup File button
  3. Save your Backup and send it on to support.
  4. generate a Logfile, in the WUI
  5. Click on System Configuration > Logging Options > Log Files
  6. Click the Select Download Log Files button
  7. Save the file and send it on to support. This is a compressed file with all the data included so it does not need to be compressed again.

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