Frequently Asked Questions

To generate a Backup, in the WUI:

1. Click on System Configuration > System Administration > Backup/Restore
2. Click the Create Backup File button
3. Save your Backup and send it on to support.
4. generate a Logfile, in the WUI
5. Click on System Configuration > Logging Options > Log Files
6. Click the Select Download Log Files button
7. Save the file and send it on to support. This is a compressed file with all the data included so it does not need to be compressed again.