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Frequently Asked Questions

Troubleshoot

I can’t find the setting for Not Available Redirection

Not Available Server and Not Available Redirect are mutually exclusive options. Both are ways of handling situations which would otherwise result in a downed virtual service. Not Available Server sends all traffic to that server without checking its health. Not Available Redirect instead replies to incoming requests with an error code and redirect URL or error message. These are two options for handle the same situation, but they cannot be used in conjunction. To enable the 'Not Available Redirection Handling' clear the 'Not Available Server' address and hit set. When the page refreshes, 'Not Available Redirection Handling' will be directly above it.

If you are still having trouble locating this setting, please confirm that the service type is set to HTTP/HTTPS. Other types of service are unable to perform redirection because it relies on specific HTTP functionality.

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