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Frequently Asked Questions

Troubleshoot

Issue with Outlook timeouts using MAPI

Outlooks clients are timing out when connecting to their exchange 2010 servers via the Loadmaster, or Outlook Clients are not responding when a CAS server fails. To correct this problem please perform the following.

  1. Enable drop connection on RS failure (Real Server Failure). This feature can be found under System Configuration – Miscellaneous Options – L7 Configuration. Click enable. This feature will cause all connections between the client and Loadmaster to be immediately dropped on Real Server failure.
  2. Under Network Options increase the Connection timeout value to 86400. This will increase the idle connection timeout to 1 day.

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