Frequently Asked Questions
Licensing
When I reboot my VLM, I cannot get access to my VS or Config and it is asking me for a Licence?
The NIC's on your VLM do not have static MAC addresses applied to them. The Kemp licence is created from the VLM's access code and the access code is based on the hosts MAC address. If the MAC address of the VLM NIC's are changed, this will change the Access code and as a result the Loadmaster License will be invalid.
To resolve this issue depending on the platform that you are using (VMware, Hyper-v, etc.), the MAC addresses on your NIC's will have to be set to static. Once this is done, apply for a new licence from Kemp support and apply the licence.