Frequently Asked Questions

The license can be updated using the following steps

If the LoadMaster has access to the Internet:

1. Access LoadMaster Web Interface
2. Navigate to System Configuration > System Administration > Update License
3. Select Online and enter your KEMP ID and Password
4. Press Update License

OR

If the LoadMaster does not have Internet access you can perform the Offline Method

1. Navigate to System Configuration -> System Administration -> Update License
2. Select Offline and click the Get License hyperlink
3. Enter your KEMP ID and Password, leave the order id blank unless you are applying a permanent license
4. Upon completion the license will be emailed to you
5. Copy and Paste the License into the License box
6. Press Update License

System Configuration -> System Administration -> Update License