For the last seven years BMC has been identified by Gartner as a leader for IT Service Management Tools. With the recent increase in the remote and mobile workforce, enterprise organizations are finding the need for ITSM to be greater than ever. The ITIL processes built into these ITSM solutions are allowing organizations to deliver higher IT service levels and in turn increased business productivity. For organizations in regulated sectors, such as government or finance, the automated processes of these solutions address the regulatory compliance while improving the overall operational efficiency. I could go on for days about all of the benefits ITSM solutions like BMC Remedy deliver, but if the services aren’t secure and available, what’s the point?
That is where Kemp’s partnership with BMC comes into play. BMC Remedy has several components that can be configured with high availability to not only ensure the application is always available but also allow for distribution of traffic across multiple systems to deliver greater performance. Kemp LoadMaster’s intelligent health checking and advanced traffic scheduling has been validated with BMC to deliver this level of availability and performance. In the event a Remedy server should a server go offline, all traffic is directed to the remaining online systems ensuring the ITSM solution is always accessible.
For customers that have environments that span multiple data centers or clouds, Kemp’s Global Server Load Balancing (GSLB) can be enabled to route client connections based on availability and/or location for improved performance. On the topic of performance, the LoadMaster can also be configured with TLS/SSL Offloading allowing secure client connections to the load balancer and the traffic sent back to the BMC servers un-encrypted therefore eliminating any unnecessary overhead on the Remedy systems.
For those organizations and government agencies looking to meet their regulatory compliance, Kemp LoadMaster provides FIPS 140-2 Level 1 along with a Web Application Firewall (WAF) and Edge Security Pack (Pre-authentication/ Single Sign-on) to ensure secure access to BMC Remedy.
As the icing on the cake, Kemp provides application templates to simplify the configuration BMC Remedy high availability. These templates will ensure a deployment of BMC Remedy using best practices to deliver the availability, performance, and security to meet the needs of any size customer.
For more information on Kemp and BMC visit the marketplace: