Mike has over 20 years experience in engineering, quality management and compliance across various industries which has included working for multinational medical device manufacturers, the New Zealand Risk Management Authority and even the UK Ministry of Defence. In this time Mike has always been trying to fix stuff whether that be resolving product issues from his engineering days, broken ineffective processes & systems or resolving customer complaints. Mike joined Kemp in 2014 to help establish an organization-wide Quality Management System and more recently establishing Kemp’s Net Promoter Score program.
What is NPS? Let’s not beat around the bush – Kemp’s Net Promoter Score (NPS) is best in class – in fact Kemp’s NPS is up there with the top …
by Mike Powell
December 9, 2020