Nick Smylie is the Americas Technical Team Lead for Kemp support. He has over 5 years' experience in supporting high performance application delivery controllers, network troubleshooting, and IT operations. In Nick's current role, he is driving the Americas support team toward higher standards of providing technical support and an all-around exceptional application experience. He holds a bachelor's degree in Computer Programming and Information Systems. He has completed numerous technical courses such as the Cisco Certified Network Associate Curriculum.