November 7th, 2012 [KEMP] KEMP Technologies Expands Its Service Portfolio With On-Site Support
New service offering ramps up response time with four-hour on-site SLA on its flagship LoadMaster load balancers
NEW YORK, NY – November 7, 2012 – KEMP Technologies today announced that it has launched two new service offerings for its customer base within the continental United States. The expanded service portfolio now includes KEMP Premium and KEMP PremiumPlus Maintenance for the full suite of KEMP LoadMaster™ Load Balancing products.
KEMP Premium offers 24x7 telephone support with an advanced unit replacement within the next business day while KEMP PremiumPlus includes 24x7 telephone support plus a four-hour onsite parts replacement Service Level Agreement (SLA). The advanced maintenance offerings were put in place to address customer feedback and business requirements.
“As KEMP continues to grow and expand its customer base, we will aggressively deliver professional services and support to best meet the needs of our large and enterprise customers,” said Ray Downes, President KEMP Technologies. “KEMP PremiumPlus will be the best of the best, offering our customers onsite replacement of business critical devices within four hours, 24 hours a day, 365 days per year by a fully qualified and skilled field engineer.”
KEMP’s Managed Service Center and sparing facilities will ensure that the right resources and the right inventory are available to meet even the most stringent SLAs. KEMP Premium and PremiumPlus services are available now to resellers and their customers through KEMP Distribution Partners. KEMP’s new support services are available for its complete line of LoadMaster Load Balancers.