Last Updated: January 29, 2020
What Information Do We Collect?
Kemp collects certain personal information from registration forms, including Kemp ID registration, software downloads, and webcast registrations in connection with online requests for product activation, inquiry forms, and use of online tools. The personal information we process includes:
- Your name
- Your username and password
- Your home or work address, email address and/or phone number
- Your job title
- Your delivery details, including billing and delivery addresses
- Information related to the browser or device you use to access our website;
- Your URL and IP addresses
- Time spent in certain areas of the site
- Your origination
- Internet browser and operating system;
- Recordings of calls you make to our customer support team
- And/or any other information you provide
Kemp’s website is comprised of many web pages (collectively, the “website”). Some information about your computer hardware and software is automatically collected. This information is used by Kemp for operating the website, to maintain quality of service, and to provide general statistics regarding use of the website.
If you are providing payment through the Kemp website, such information is stored by our PCI-compliant third-party payment processors. All credit and debit card transactions occur between the computer originating the transaction and the third-party payment processors; not Kemp. No credit or debit card information is stored on Kemp servers.
Kemp also collects other, non-personal information. This includes usage data. Usage data is encoded or anonymized information or aggregated data about a group or category of services, features, or users which does not contain personal information. Usage Data helps us understand trends in usage of our products and services so that we can better consider new features or service enhancements. In addition, we may share usage data with customers, partners, and service providers for various purposes which include helping us better understand our customers' needs, improving our products and services, as well as for advertising and marketing purposes. We do not share usage data with third parties in a way that would enable them to identify you personally.
How Kemp Uses the Information
The personal information Kemp requires when you request or download information is used only to service your account, support and improve Kemp’s products and services, and provide you with information on Kemp products and services. Unless you choose to identify yourself in responding to a request for information on the web site, you will remain anonymous to Kemp. Any personal information that is collected is not shared with third parties, except for Kemp partners, as described in this policy.
Kemp may also use aggregated user data from these web tools as part of research to develop new web features, tools, and content, and for market research related to its products.
Kemp limits the collection, retention and use of personal and customer information to what Kemp believes is necessary to legally conduct its business, and offer products and services to its customers. Kemp uses commercially reasonable safeguards to help protect your personal information, and uses reasonable efforts to obtain the agreement of business partners to protect the confidentiality, security, and integrity of personal information Kemp shares with them. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure.
We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
The personal data that we collect from you may be transferred to, and stored outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, in which case the third country's data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place.
Third Parties with Whom Kemp Shares Information
The majority of Kemp products are sold through its business partners (resellers, distributors, etc.). In order to transact business, Kemp shares limited information with the Kemp partners that resell Kemp products. Kemp also works with business partners to provide specific services, such as sending newsletters, providing software downloads or product deliveries, or handling credit or debit card transactions. Kemp provide these partners limited customer information such as name, company name and address.
In addition, Kemp will disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to conform to the law or comply with legal process served to Kemp; protect and defend the rights and property of Kemp; or act under exigent circumstances to protect the personal safety of users of Kemp.
Kemp does not rent or sell customer information to unaffiliated third parties for the purpose of marketing their products or services to you.
If you prefer to not receive cookies while browsing the web site, you can set your browser to warn you before accepting them and refuse the cookies when your browser warns you, or you can set your browser to refuse all cookies from the website, or you can delete cookies received from the website using your browser. Cookie handling instructions vary depending on the particular browser being used, and Kemp does not assume responsibility for any undesired results arising from altering your browser's cookie handling settings.
Although you do not need to accept all cookies from the website or you may choose to delete any cookies received from the website, some cookies may be needed to navigate through parts of the website before certain actions can be performed to enable Kemp to analyze accurate repeat website visitor behavior information, or to prevent the same surveys from reappearing upon subsequent visits. Turning cookies off, refusing the cookies, or deleting cookies received from the website may prevent you from taking full advantage or in some cases even from accessing certain portions of the website, and may hinder our efforts to better understand your needs and provide you with customized content.
Occasionally, Kemp conducts surveys regarding the website or other products or services. The information you provide is used collectively for analytical purposes. You will not receive unsolicited communications as a result of your participation in a survey if you notify us not to contact you.
Links to Other Sites
On the website, Kemp may provide links to third parties that provide articles and other information that may be of interest to you. Should you choose to visit these sites, you should read their privacy policies to understand what information they collect from you and how they use it. Kemp is not responsible for the privacy statements or actions of other web sites.
You Have a Choice and Your Rights
You have the right to ask us not to store your personal data for marketing purposes. Customers who do not wish to be contacted with these offers may have their names removed at any time. To remove your name from future mailings, please submit your request here or send your request in writing to: email@example.com
Where you have consented to us using your personal data, you can withdraw that consent at any time.
If the information we hold about you is inaccurate or incomplete, you can notify us by the same email address above.
You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.
Where you have provided your data to us and it is processed by automated means, you may be able to request that we provide it to you in a structured, machine readable format.
If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data (a) by withdrawing your consent for us to use it; (b) if it is no longer necessary for us to use your personal data; (c) if you object to the use of your personal data and we don't have a good reason to continue to use it; or (d) if we haven't handled your personal data in accordance with our obligations.
Notification of Changes
Kemp reserves the right to change the terms and conditions. Kemp will update the revision date at the top of this statement. Your continued use of our products and services, including the website, indicates your agreement to the modified terms and conditions.