Our Last 100 Customer Ratings
KEMP's Support Philosophy
Ensuring that your applications are highly available, secure and performing optimally isn’t always an easy task, but don’t worry, our support team are available worldwide round the clock, in multiple languages, ready to utilize their advanced networking and security skills along with their in-depth application knowledge to support every aspect of your application delivery. Read More...
What customers are saying
"Very satisfied about the support team. Reactive and always open to help."
- IT Manager, BRS Shipbrokers, France
"Very fast response, about 5 minutes after opening via internet. The problem was very quickly identified and solved"
- Stemmer GmbH Freudenberg, Germany
"KEMP Support was the best support I have ever experienced."
- Arto Happonen, PCP Partner Oy
Technical Support Plans
5 x 10 Business hr. support, back to base replacement, support resources access and software updates.
24 x7 hr. support, priority phone support, advance replacement, support resources access and software updates.
2"4 x7 hr. support, priority phone support, 4 hr. replacement with onsite engineer, Professional Services Express, support resources access and software updates.
Additional Support Services (also available for purchase via the KEMP Reseller Channel)
Add support options to help optimize your deployment
KEMP Professional Services
KEMP Professional Services greatly simplify and accelerate application delivery deployments in a wide range of scenarios including cloud migration and implementation of highly available services. It ensures correct implementation and ongoing quality of service by applying best practices and by drawing on the expertise of the KEMP engineers in a wide range of workload scenarios.
Rules Migration Services
KEMP is all about offering customers options. We know that both requirements and environments change. To support these dynamic needs, KEMP’s expert support team offers customers assistance in migrating from the rules and scripting languages used for traffic control in other load balancing solutions as they move to KEMP LoadMaster offerings.
KEMPs robust load balancer community which is monitored by KEMPs support engineers. KEMP has over 20,000 worldwide clients and the support community includes detailed questions and answers, feature requests and updates.