KEMP's Support Philosophy
Ensuring that your applications are highly available, secure and performing optimally isn’t always an easy task, but don’t worry, our support team are available worldwide round the clock, in multiple languages, ready to utilize their advanced networking and security skills along with their in-depth application knowledge to support every aspect of your application delivery.
Our aim is to ensure that our Customers are 100% satisfied with our products and support – we invite you to try us out.
Our Last 100 Customer Ratings
What customers are saying
"Very satisfied about the support team. Reactive and always open to help."
IT Manager, BRS Shipbrokers, France
"Very fast response, about 5 minutes after opening via internet. The problem was very quickly identified and solved"
Stemmer GmbH Freudenberg, Germany
"KEMP Support was the best support I have ever experienced."
Arto Happonen, PCP Partner Oy
L4-7 application delivery for high availability and optimization of applications
- 10x5 Support
- Software Updates
- Security Patches
- KEMP 360 Vision (optional)
Enhanced application security and management with advanced issue detection and escalation services
- All Standard Features
- Edge Security Pack
- Intrusion Prevention
- 24x7 Support
- KEMP 360 Vision
- KEMP 360 Central
Advanced security, management, and application availability for enterprise environments deployed across private and hybrid cloud models
- All Enterprise Features
- Web Application Firewall (WAF)
- Geographic Server Load Balancing (GSLB)
- Daily rule updates for WAF
- Daily IP reputation updates for GSLB
- Floating License
Additional Support Services (also available for purchase via the KEMP Reseller Channel)
Add support options to help optimize your deployment
KEMP Professional Services
KEMP Professional Services greatly simplify and accelerate application delivery deployments in a wide range of scenarios including cloud migration and implementation of highly available services. It ensures correct implementation and ongoing quality of service by applying best practices and by drawing on the expertise of the KEMP engineers in a wide range of workload scenarios.
Rules Migration Services
KEMP is all about offering customers options. We know that both requirements and environments change. To support these dynamic needs, KEMP’s expert support team offers customers assistance in migrating from the rules and scripting languages used for traffic control in other load balancing solutions as they move to KEMP LoadMaster offerings.
Expedited RMA Services
KEMP's expedited RMA services provides customers with 4-Hour onsite replacement with installation by a certified engineer to protect critical environments. Customers with Enterprise or Enterprise Plus Subscription levels can upgrade to KEMP's Expedited RMA Service.