KEMP's Support Philosophy
Ensuring that your applications are highly available, secure and performing optimally isn’t always an easy task, but don’t worry, our support team are available worldwide round the clock, in multiple languages, ready to utilize their advanced networking and security skills along with their in-depth application knowledge to support every aspect of your application delivery.
Our Last 100 Customer Ratings
Our aim is to ensure that our Customers are 100% satisfied with our products and support – we invite you to try us out.
What customers are saying
"Very satisfied about the support team. Reactive and always open to help."
IT Manager, BRS Shipbrokers, France
"Very fast response, about 5 minutes after opening via internet. The problem was very quickly identified and solved"
Stemmer GmbH Freudenberg, Germany
"KEMP Support was the best support I have ever experienced."
Arto Happonen, PCP Partner Oy
Support Subscription Plans
Standard Support Subscription
Core L4-7 application delivery combined with 5 x 10 Business hr. support, back to base replacement, security notifications, hotfixes and software updates.
Enterprise Support Subscription
Enhanced application security and management combined with 24 x 7 support, priority phone support, advance replacement, security notifications, hotfixes and software updates. Also includes entitlement to KEMP 360 Vision proactive application delivery incident management and monitoring.
Enterprise Plus Support Subscription
Advanced security, management and application availability combined with 24 x 7 support, priority phone support, advance replacement, security notifications, hotfixes and software updates. Also includes entitlement to KEMP 360 Vision proactive application delivery incident management and monitoring as well as license migration and access to IP Reputation and WAF rules subscriptions.
Additional Support Services (also available for purchase via the KEMP Reseller Channel)
Add support options to help optimize your deployment
KEMP Professional Services
KEMP Professional Services greatly simplify and accelerate application delivery deployments in a wide range of scenarios including cloud migration and implementation of highly available services. It ensures correct implementation and ongoing quality of service by applying best practices and by drawing on the expertise of the KEMP engineers in a wide range of workload scenarios.
Rules Migration Services
KEMP is all about offering customers options. We know that both requirements and environments change. To support these dynamic needs, KEMP’s expert support team offers customers assistance in migrating from the rules and scripting languages used for traffic control in other load balancing solutions as they move to KEMP LoadMaster offerings.
Expedited RMA Services
KEMP's expedited RMA services provides customers with 4-Hour onsite replacement with installation by a certified engineer to protect critical environments. Customers with Enterprise or Enterprise Plus Subscription levels can upgrade to KEMP's Expedited RMA Service.