To generate a Backup, in the WUI:
- Click on System Configuration > System Administration > Backup/Restore
- Click the Create Backup File button
- Save your Backup and send it on to support.
- generate a Logfile, in the WUI
- Click on System Configuration > Logging Options > Log Files
- Click the Select Download Log Files button
- Save the file and send it on to support. This is a compressed file with all the data included so it does not need to be compressed again.