Our Last 100 Customer Ratings
KEMP's Support Philosophy
Ensuring that your applications are highly available, secure and performing optimally isn’t always an easy task, but don’t worry, our support team are available worldwide round the clock, in multiple languages, ready to utilize their advanced networking and security skills along with their in-depth application knowledge to support every aspect of your application delivery. Read More...
What customers are saying
"Very satisfied about the support team. Reactive and always open to help."
- IT Manager, BRS Shipbrokers, France
"Very fast response, about 5 minutes after opening via internet. The problem was very quickly identified and solved"
- Stemmer GmbH Freudenberg, Germany
"KEMP Support was the best support I have ever experienced."
- Arto Happonen, PCP Partner Oy
Technical Support Plans
5 x 10 Business hr. support, back to base replacement, support resources access and software updates.
24 x7 hr. support, priority phone support, advance replacement, support resources access and software updates.
24 x7 hr. support, priority phone support, 4 hr. replacement w/onsite engineer, remote configuration services (RCS) support resources access and software updates.
Additional Support Services (also available for purchase via the KEMP Reseller Channel)
Add support options to help optimize your deployment
Remote Configuration Services
RCS engagements allow customers to schedule a time convenient for them for deployment support. The Professional Services team works around the customer’s schedule to help them get their application deployments running as quickly as possible. The offer includes up to 4 hours with a KEMP expert.
Rules Migration Services
KEMP is all about offering customers options. We know that both requirements and environments change. To support these dynamic needs, KEMP’s expert support team offers customers assistance in migrating from the rules and scripting languages used for traffic control in other load balancing solutions as they move to KEMP LoadMaster offerings.
KEMPs robust load balancer community which is monitored by KEMPs support engineers. KEMP has over 20,000 worldwide clients and the support community includes detailed questions and answers, feature requests and updates.