KEMP Support | DNS Load Balancing | IP Load Balancing

Technical Support

Our Last 100 Customer Ratings


KEMP's Support Philosophy

Ensuring that your applications are highly available, secure and performing optimally isn’t always an easy task, but don’t worry, our support team are available worldwide round the clock, in multiple languages, ready to utilize their advanced networking and security skills along with their in-depth application knowledge to support every aspect of your application delivery.  Read More...

Our aim is to ensure that our Customers are 100% satisfied with our products and support – we invite you to try us out.

  Access Support

What customers are saying

"Very satisfied about the support team. Reactive and always open to help."

- IT Manager, BRS Shipbrokers, France

"Very fast response, about 5 minutes after opening via internet. The problem was very quickly identified and solved"

- Stemmer GmbH Freudenberg, Germany

Technical Support Plans

Basic Support

5 x 10 Business hr. support, back to base replacement, support resources access and software updates.

Premium Support

24 x7 hr. support, priority phone support, advance replacement, support resources access and software updates.

Premium Plus Support

24 x7 hr. support, priority phone support, 4 hr. replacement w/onsite engineer, remote configuration services (RCS) support resources access and software updates.

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Additional Support Services (also available for purchase via the KEMP Reseller Channel)

Add support options to help optimize your deployment


Remote Configuration Services

RCS engagements allow customers to schedule a time convenient for them for deployment support. The Professional Services team works around the customer’s schedule to help them get their application deployments running as quickly as possible. The offer includes up to 4 hours with a KEMP expert.

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Rules Migration Services

KEMP is all about offering customers options. We know that both requirements and environments change. To support these dynamic needs, KEMP’s expert support team offers customers assistance in migrating from the rules and scripting languages used for traffic control in other load balancing solutions as they move to KEMP LoadMaster offerings.

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Support Resources