KEMP Support Services
Since 2000, KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to Fortune 100 enterprises. Covering a wide range of design configurations and system complexities, our engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance.
The Tri-dundant Support Program provides customers with maximum protection from hardware downtime. In addition to Platinum Support coverage, this program provides for an on-site cold spare LoadMaster unit which may be placed into production immediately upon receiving a license from KEMP tech support staff.
This enables the LoadMaster clients to maintain high-availability, redundant-unit operation while a failed unit is being serviced. This program is available to LoadMaster customers who purchase the LoadMaster HA configuration and must be ordered at the time of initial purchase. Please contact your KEMP sales representative for pricing and additional program details.
Every LoadMaster Server Load Balancing Appliance is delivered with a 1st year support agreement at no additional cost. The standard support agreement provides the following services:
- 5 X 10 Live Telephone Support
- Unlimited e-mail support
- Hardware replacement policy
- Software fixes and updates
Optional Support Services
- Platinum Support (7 X 24 Telephone Support Coverage)
- Tri-dundant Support Program
What customers are saying about support:
Brian Madden, The Brian Madden Company:
"Your support folks were awesome"
Steve Fisk, American Booksellers Association:
"Excellent service, they have a comprehensive understanding of your products, are always cheerful and patient, and are more then willing to answer any questions I've had. "
Brian Paboojian, Fireline Network Solutions, Inc.:
"I wish other tech support companies where this detailed. If everyone responded like this we could eliminate tech-support phone calls."
Nate Dobbs, Alverno Information Services:
"I must say this was some of the best customer support I have ever received by a vendor. Generally calling support is a very cumbersome and frustrating task"
Chris Stenz, DataViz, Inc.:
"I want to thank you for your patience and assistance in working through all of the configuration issues we needed help with - it speaks volumes for your organization."
Free Grafton, Church Community Builder, Inc.:
"The process went very smooth and your instructions were great to follow."
"You're a stud! I am absolutely using a Mac and that did the trick. Appreciate it. "